Terms & Conditions
SM Cricket South Africa terms and conditions of sale
This website is owned and operated by Cresci Holdings Pty Ltd T/A SM Cricket. Hereafter referred to as SM Cricket.
Please read these simple terms and conditions relating to purchasing items on this website or instore. If you, the purchaser, do not agree to any of the terms, please send an email directly to contact@smcricket.co.za with your concerns.
In order to make a purchase online, you, the purchaser, will be required to provide certain personal information. These will include your name, delivery address, contact number and email address. This information will be kept on SM Cricket’s personal database and only shared with the relevant independent courier company.
It is the responsibility of you, the purchaser, to ensure your order, billing details and delivery information are correct before making payment.
The service we offer is a door-to-door service, which means that the order is delivered to the address, not the person. i.e., If you, the purchaser, are not at the premises at the time of delivery, the order will be left with anyone at that address e.g., security, staff, reception desk, etc. It is therefore mandatory to supply a contact number which you, the purchaser, can be reached on during delivery hours. Our courier partner attempts to deliver the parcel three times. Should the delivery fail and the item be returned to us, a full refund less any delivery and processing fees shall be made to the customer.
SM Cricket’s online shop ships nationally within South Africa, excluding PO Boxes, farms and rural areas.
Buyers on farms and in rural areas, as well as international buyers, can email their orders directly to contact@smcricket.co.za. An agent will respond with a quote and include the corresponding courier/shipping fee to the purchaser’s address.
Order Rejection or Cancellation by SM Cricket
All orders placed through this website are subject to acceptance by SM Cricket.
SM Cricket may reject or cancel an order, whether or not the order has been confirmed on the website. This may happen when an ordered item is out of stock or if there is a system or pricing issue on the website. We will contact you within 3 working days via email.
SM Cricket may at its sole discretion cancel an order and provide a full refund to the customer in the event of any system errors or incorrect pricing appearing on the website.
If your credit card has already been charged for the order, SM Cricket will issue a full refund.
If you used a Gift Voucher/Coupon, the Gift Voucher/Coupon will be reinstated.
Order Rejection or Cancellation by the Purchaser
Orders may be cancelled after we have contacted the purchaser to notify them of stock unavailability. The purchaser will be issued a full refund should no substitute products be selected.
Orders may be cancelled/changed if products have not yet been dispatched, by sending an email to contact@smcricket.co.za or calling 082 366 8886. An administration fee may be charged and deducted from any refund due.
Should goods not meet your satisfaction or not fit correctly, please contact SM Cricket by sending an email to contact@smcricket.co.za or calling 082 366 8886.
All products can be returned free of charge within 7 days of receipt.
For hygiene reasons, we cannot accept the return of briefs, abdo guards/plates or socks.
All returned products will only be accepted if:
- They are in an ‘as new’ condition.
- Any hang-tags they may have, have not been removed.
- The products are still in their original packaging.
- They have not been worn or used for longer than mere fitting-for-size purposes.
- They have not been damaged by misuse or used in any manner whatsoever.
- Any free promotional gift or accompanying items/parts/accessories are included in the return.
All SM Cricket lifestyle and protective equipment carries a warranty against manufacturing defects and excludes generally wear and tear and misuse of the product. Should a product be damaged, please email pictures of the damaged product to contact@smcricket.co.za. We will assess the damage and should it be found that the damage is as a result of a manufacturing defect, the product will be replaced or refunded. Please note that the determination of whether the damage is as a result of a manufacturing defect or due to general wear and tear/misuse is at the sole discretion of SM Cricket.
SM Cricket head office will only process a return if the products returned are in accordance with the above specifications and with any product care and warranty guides which appear on the website, and the refund will be allocated in the same manner the transaction transpired, i.e. If the items were purchased with a credit/debit card, the refund will be made to the same card used for the original purchase.
Under no circumstances will SM Cricket refund any purchase price to a different card than the one used for payment in the original transaction.
Refunds will only be issued by SM Cricket on products purchased via the SM Cricket online shop or at the SM Cricket store. Purchases of SM Cricket products made from other retailers or resellers need to be returned to those respective retailers or resellers.
It is the responsibility of the purchaser to ensure the goods are returned in the same order that they were dispatched in from SM Cricket. Any losses or damages will be deducted from the refund due to the purchaser. Unless an item is damaged due to a manufacturing defect, the cost of returning the items will be for the customer’s account and may be deducted from the refund amount.
Sale items cannot be refunded.
It is the responsibility of the customer to ensure that the returned goods are securely packaged. Should an item not be received in its original condition, no refund will be processed.
Online Orders and Dispatch Fees for Areas Beyond South African Borders
These orders need to be emailed directly to contact@smcricket.co.za or placed by phone on 082 366 8886.
Replies may take up to 24 working hours.
An SM Cricket agent will reply to the sender’s email with an invoice:
- Excluding VAT where applicable, and
- Including the corresponding courier/shipping fee.
Or the agent will notify the sender of any unavailable items and available substitute options.
Payment can be made using the secure portal. This payment gateway allows for the use of multiple payment methods
Once an order has been dispatched from SM Cricket, all risk to that parcel passes on to the purchaser.
SM Cricket makes use of independent courier and shipping companies.
Delivery lead times are dependent on the courier and are not in the control of SM Cricket or their staff members. Typically delivery takes between 1 and 3 working days to major centers and between 3 and 7 working days to outlying areas.
For purchases outside South Africa, when the package reaches the country of destination, the recipient is liable for any customs or import duties levied by the destination country’s government. SM Cricket accepts no liability for these additional charges.
The recipient is responsible for researching what these costs may be that might be charged by their government before placing an order from SM Cricket. No refund shall be provided should the shipment be returned because of it not meeting customs requirements.
Credit Card Security
Payment can be made via our secure online portal.
Industry-recognised SSL (Secure Sockets Layer) is enabled on the payments page.
SM Cricket saves basic customer information in a website user database — this does not include any credit card information.
Accuracy of Product Information
SM Cricket aims to ensure that the content on this website (www.smcricket.co.za) is current and correct. Unfortunately, minor errors may occur. Please email contact@smcricket.co.za should you encounter any errors on the website.
Colours of products seen on screen will differ from monitor to monitor. Therefore, expect the colour of a physical product purchased to differ slightly from the images of that product when seen on screen.
Measurements of products may vary slightly as most products are handmade.