Refund policy
Order Rejection or Cancellation by SM Cricket
All orders placed through this website are subject to acceptance by SM Cricket.
SM Cricket may reject or cancel an order, whether or not the order has been confirmed on the website. This may happen when an ordered item is out of stock or if there is a system or pricing issue on the website. We will contact you within 3 working days via email.
SM Cricket may at its sole discretion cancel an order and provide a full refund to the customer in the event of any system errors or incorrect pricing appearing on the website.
If your credit card has already been charged for the order, SM Cricket will issue a full refund.
If you used a Gift Voucher/Coupon, the Gift Voucher/Coupon will be reinstated.
Order Rejection or Cancellation by the Purchaser
Orders may be cancelled after we have contacted the purchaser to notify them of stock unavailability. The purchaser will be issued a full refund should no substitute products be selected.
Orders may be cancelled/changed if products have not yet been dispatched, by sending an email to contact@smcricket.co.za or calling 082 366 8886. An administration fee may be charged and deducted from any refund due.
Should goods not meet your satisfaction or not fit correctly, please contact SM Cricket by sending an email to contact@smcricket.co.za or calling 082 366 8886.
All products can be returned free of charge within 7 days of receipt.
For hygiene reasons, we cannot accept the return of briefs, abdo guards/plates or socks.
All returned products will only be accepted if:
- They are in an ‘as new’ condition.
- Any hang-tags they may have, have not been removed.
- The products are still in their original packaging.
- They have not been worn or used for longer than mere fitting-for-size purposes.
- They have not been damaged by misuse or used in any manner whatsoever.
- Any free promotional gift or accompanying items/parts/accessories are included in the return.
SM Cricket head office will only process a return if the products returned are in accordance with the above specifications and with any product care and warranty guides which appear on the website, and the refund will be allocated in the same manner the transaction transpired, i.e. If the items were purchased with a credit/debit card, the refund will be made to the same card used for the original purchase.
Under no circumstances will SM Cricket refund any purchase price to a different card than the one used for payment in the original transaction.
Refunds will only be issued by SM Cricket on products purchased via the SM Cricket online shop or at the SM Cricket store. Purchases of SM Cricket products made from other retailers or resellers need to be returned to those respective retailers or resellers.
It is the responsibility of the purchaser to ensure the goods are returned in the same order that they were dispatched in from SM Cricket. Any losses or damages will be deducted from the refund due to the purchaser. Unless an item is damaged due to a manufacturing defect, the cost of returning the items will be for the customer’s account and may be deducted from the refund amount.
Sale items cannot be refunded.
It is the responsibility of the customer to ensure that the returned goods are securely packaged. Should an item not be received in its original condition, no refund will be processed and the courier and handling costs will be charged to the customer