Shipping policy

In order to make a purchase online, you, the purchaser, will be required to provide certain personal information. These will include your name, delivery address, contact number and email address. This information will be kept on SM Cricket’s personal database and only shared with the relevant independent courier company.

It is the responsibility of you, the purchaser, to ensure your order, billing details and delivery information are correct before making payment.

The service we offer is a door-to-door service, which means that the order is delivered to the address, not the person. i.e., If you, the purchaser, are not at the premises at the time of delivery, the order will be left with anyone at that address e.g., security, staff, reception desk, etc. It is therefore mandatory to supply a contact number which you, the purchaser, can be reached on during delivery hours. Our courier partner attempts to deliver the parcel three times. Should the delivery fail and the item be returned to us, a full refund less any delivery and processing fees shall be made to the customer.

Door to Door Shipping 1 - 3 business days for main centers and 3 - 7 business days for outlying areas. Returns within 7 days of receipt, provided the item is in its original sellable condition.

For all orders under R1000.00 there is a cost of R100.00 for shipping & delivery.

All orders over R1000.00 qualify for free shipping.

SM Cricket’s online shop ships nationally within South Africa, excluding PO Boxes, farms and rural areas.

Buyers on farms and in rural areas, as well as international buyers, can email their orders directly to contact@smcricket.co.za. An agent will respond with a quote  and include the corresponding courier/shipping fee to the purchaser’s address.